Envoy Privacy Notice
Last Updated: December 2024
Effective Date: [UPDATE TO DAY OF LAUNCH]
Your Privacy Matters
Your privacy is important to us. This policy outlines how we handle personal information collected through this site.
Information We Collect
We may collect and process the following types of information:
- Personal Information You Provide: For instance, when you complete a contact form.
- Automatically Collected Information: Such as information from your browser, device details, IP address, cookie information, site usage patterns, pages visited, traffic, and location data.
- Problem Reporting: Information you provide when reporting issues with the site.
If we have an existing relationship with you and can identify you from this information, we may combine it with other data to respond to your queries effectively.
How We Use Your Information
We process your information only with your consent or for other lawful reasons. Unless specified otherwise, we process personal data under our legitimate interests to operate the site and deliver services. We may use your information to:
- Respond to queries (e.g., questions or comments submitted via the site).
- Provide requested information, products, or services (or those of potential interest).
- Fulfill contractual obligations.
- Enable interactive site features.
- Notify you of changes to the site.
- Optimize site content for your device.
- Analyze usage to enhance site performance and advertising strategies.
- Detect and prevent misuse or fraud.
Additionally, we use your information to meet compliance requirements and share it with regulators or authorities as needed.
Information Sharing
We may share your information:
- With subsidiaries, service providers, or other parties providing requested services. Service providers may help us to run our website, provide technical support, and more.
- With authorities or for public interest purposes, including, to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies.
- With our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
- With third parties when you consent or direct us to.
Data Retention
We retain your data per our data retention policy, typically for six months, unless required for longer to comply with legal or regulatory obligations. Data may also be retained for purposes such as fraud prevention or handling complaints. If no longer needed, data will be securely destroyed, deleted, or anonymized.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Security
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect your personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Changes To This Privacy Notice
We may change our privacy notice and privacy practices. New notices will be published on our website. If changes are material, the privacy notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new privacy notice. Our privacy notice shows “effective” and “last updated” dates above. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Further Information
For more details, contact us at:
1422 S Tryon St, STE 300, Charlotte, NC 28203
Addressed to: “COO”
